FAQ
Booking Tours
Q1. Are all tours guaranteed to depart?
Q2. When are the application deadlines?
Q3. Can I join as a solo traveller?
Q4. Can I join if I cannot understand Japanese?
Q5. Can a confirmed tour be cancelled later?
Q6. Why can’t I apply for a tour when the departure date is shown on the calendar?
Q7. Can I make amendments to my booking (tour, departure date, number of participants and name changes etc.)?
Q8. Can you re-arrange the flight or train schedule for me?
Note: For some tours that begin with a K1 code, some flexibility is possible. In this case, an adjustment in the tour price may be necessary. Please inquire separately for details.
Q9. Can I extend my trip (e.g. stay longer in Hokkaido and change my return flight to a later date)?
Note: For some tours that begin with a K1 code, some flexibility is possible. In this case, an adjustment in the tour price may be necessary. Please inquire separately for details.
Q10. Can I join a tour if I have only made a tentative reservation or not applied at all?
Q11. Can I definitely participate on a tour that has “Departure guaranteed” displayed on the booking calendar?
Q12. How early can I book ahead? What is the sales schedule for the tours?
Payment
Q1. When do I pay?
Q2. Will the payment go through if I’m on the waiting list or the tour is still pending?
Q3. What forms of payment do you accept?
Q4. What currency is used to settle payments?
Q5. Can I pay on the day of the tour?
Q6. Can I get a receipt?
During The Tour
Q1. Is there a pick-up and drop-off service at several hotels? If not, how do I find out about the meeting place(s)?
Q2. Can I change the meeting place(s)?
Q3. I might be late to the meeting point. How do I get in contact?
Q4. Can I join the tour part-way through if I miss the meeting time?
Q5. Can I get a refund for missing the tour? If so, how will I receive my money back?
Q6. Can I leave at any point during the tour?
Q7. On tours with meal(s) included, can I make specific dietary requests such as vegetarian meals and halal foods?
Q8. Is Wi-Fi provided on the bus?
Q9. Can I bring large luggage with me like a suitcase?
Q10. Can I get in contact through SNS if I am not able to check e-mails?
Other
Q1. I get motion sickness. Can I get a seat in the front area of the bus?
Q2. Can I receive a discount for a large group booking (e.g. 10+ booking) or if I join multiple tours?
Q3. Can wheelchair users join the tours?
Q4. Are the tour insured?