FAQ

FAQ

01 : How do I make reservations?

You can make reservations diectly from this homepage. Please check the tour details, notes and tour conditions carefully before making applications. Contact from us such as the confirmation of resrvation will invariably be made via e-mail.

02 : Collapsible Group Item #2

While still at home, please make reservations via homepage. From Application to Departure
After arrival in Japan, you could make reservations via phone for "Departure Confiemed Tours" only.
First click "Course Search" and entre your available dates, and then "Departure Confiemed Tours" will be shown with sign ◎.
Reservation Number: 03-6734-5115
Business Hours: Open Monday - Saturday 09:15 - 17:30. Closed on Sunday and National holidays.
*We accept phone bookings for those already arrived in Japan only. For those not yet arraived in Japan,
 make reservations via homepage.
*We accept credit card payment only. Please have your card at hand when making a call.

03 : When is the deadline for making reservations?

We receive applications until 7 days prior to the departure. However, there are exceptions in some cases. If you require, please contact us for availability.

04 : When can I get your reply for reservations or inquiries?

We will give you replies via e-mail within 48 business hours except for Sunday and national holidays. (We are closed on Sundays and national holidays.)

05 : Can I join a tour even though I cannot speak Japanese at all?

Yes, you can. Since an English or Chinese (Mandarin) speaking conductor/staff will attend each tour and gives you language support, you can join any tour at ease.

06 : Can I join a tour single?

Yes and no. One day tours are available for single participants. Overnight tours are available for groups of 2 participants or more. However there are exceptions in some cases. If you require, please contact us for availability.

07 : From what age a child has to pay a tour price?

A child aged 3 to 5 is charged with "infant" price. A child aged 6-11 is charged with "child" price. A child aged under 3 is not charged with any tour price on condition that he / she is not provided with what are offered to ordinary participants such as seats for vehicles or meals. If a child aged under 3 would like to join a tour, please inform us in advance.

08 : When and how do I get the details for a tour such as the meeting point.

By no later than 7 days prior to the departure, we will inform you via e-mail of the meeting time, the meeting place and other tour related matters. You could also check the meeting point in the map found on the homepage.

09 : Do you have any emergency contact number?

Yes, we do. By no later than 7 days prior to the departure, we will inform you via e-mail of the emergency contact number. Through the number, you will be answered in English, Chinese (Mandarin) or Korean.
*The emergency contact number could be used at the time of emergency only. Other than that, please refrain from using it.

10 : How should I pay a tour price? Can I pay it on the day of departure?

We accept advanced payment via credit card only. We do not accept payment on the day of departure. When the tour is confirmed to depart, the card transaction will be made. The transaction will in principle be made on the day 20 days prior to the departure (14 days for overnight bus tours; 10 days for one-day tours).

11 : When I cancel a reservation, do you charge me the cancellation fee? In what way the tour price will be refunded?

Cancellation charge should be applied if cancellations or changes (such as decrease in the number of participants or change in the departure date etc) are made after the date 20 days prior to the departure (14 days for overnight bus tours; 10 days for one-day tours). The tour price will be refunded to you via credit card after the deduction of prescribed cancellation fee from the tour price already paid to us. It takes about 1 to 2 months until the tour price is actually refunded to your card account.

12 : Could it happen that the tour of my reservation does not depart as planned?

Yes, it could. Tours might be cancelled when participants does not reach the required minimum number. Required minimum number differs according to tours. The number is stated on the homepage of each tour. In case the tour is to be cancelled, we will inform you of the matter by no later than 14 days prior to the departure (4 days for one-day tours).

13 : How do I get the refund for the tour price when the tour does not depart as scheduled?

Full amount of the tour price will be refunded to you via credit card. It takes about 1 to 2 months until the tour price is actually refunded to your card account.

14 : Can I join a tour with big luggage such as a suitcase?

Yes, you can. You could bring big luggage with you and put it in a trunk in the bus.

15 : Can I smoke in the bus?

No, you cannot. Smoking is not permitted in the bus. Smoking is also not permitted at many places such as sightseeing spots, hotels, restaurants and transport facilities. Please be ready for it.

16 : What items does the tour price include? What items does the tour price not include? Are there any extra charge?

Items included in tour price :Expenses for transportation, accommodation, meals, admission fees stated in the itinerary and taxes such as consumption tax.
*Parts or all of above expenses will not be refunded for any participants' personal reasons.
Items not included in price :Expenses for transportation, meals, admission fees not stated in the itinerary, optional tour fees and personal expenses during the tour, e.g.: telephone, laundry or beverages.
*Tipping is not necessary.

17 : How do I know the status of a tour?

You could check the status of a tour at the "Tour Status" page which is accessed from the homepage of each tour.

18 : Can I join a tour anywhere in the middle along the way? Can I leave a tour in the middle on the way back?

Yes and no. You cannot join a tour anywhere in the middle along the way. Come to the designated departure point. However, you could leave a tour at any designated stopping points. As for where you would like to leave, please inform us in advance and the tour conductor on the day of the tour.

19 : Can you make reservations for hotels, trains, buses or airplanes etc for me?

No, we cannot. We only make reservations for package tours of our own make. We do not offer other reseration services.

20 : Can you make reservations for hotels, trains, buses or airplanes etc for me?

No, we cannot. We only make reservations for package tours of our own make. We do not offer other reseration services.

21 : Do you provide pick-up/sending services to/from hotel or airport?

No, we do not. Please make arrangements by yourself.
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YOKOSO Japan Tour & Hotel is a very useful website for reserving a tour in Japan most suited to your tastes, choosing from the largest variety of more than 1500 bus tours, Japanese cultural experiences, and accommodation from reasonable rate to high-class Japanese inns. There are a multitude of plans that can be enjoyed by travelers in Japan.

The website is managed by KNT-CT Holdings Co., Ltd., which has been established in Japan since 1947, and is the second largest travel agent in Japan with 40 worldwide group companies in Japan, Hong Kong, Taiwan and other countries.